Customer Experience Representative

Role Overview

As a Customer Experience Representative, you will be the first point of contact for customers, helping to resolve issues and ensure a positive experience through professional and empathetic communication.

What You Will Do

Respond to customer inquiries, resolve customer concerns, accurately document customer interactions, and participate in team huddles.

Why It Might Be a Fit

Ideal for individuals who enjoy solving problems, staying calm under pressure, and making meaningful connections with customers.

Requirements

• 1+ years of experience in a customer service, contact center, or support role
• Strong verbal and written communication skills
• High emotional intelligence and active listening skills
• Tech-comfortable – able to learn and navigate multiple systems/tools
• Reliable, organized, and a proactive problem-solver
• Ability to remain calm and professional under pressure

Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)
• Paid sick leave (for hourly employees on a Service Contract Act project)