Customer Experience Specialist

Role Overview

Respond to customer inquiries, create customer response manuals, and collaborate with product marketing specialists to create product communication packages and user manuals.

What You Will Do

Analyze customer questions, messages, and emails to provide product recommendations, enhance communication packages, and create user manuals.

Why It Might Be a Fit

The ideal candidate will have a great understanding of investment products, effective communication skills, and the ability to work efficiently under pressure.

Requirements

• Bachelor’s degree or higher in Finance and Economic or related fields
• Great understanding of investment products such as stock, mutual fund, and cryptocurrency
• IC License
• Proven work experience as an investment customer service representative
• Effective verbal and written communication skills in Thai and English
• Creativity and problem-solving skills
• Empathy, ability to connect with customers, and ability to turn customer insights into content pieces
• Ability to multi-task, prioritize, and work efficiently under pressure with careful attention to detail