Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is responsible for ensuring Kinaxis’ large enterprise customers realize the full business value of our solutions and foster sustainable growth within their portfolio.

What You Will Do

The role involves leading trusted, long-term partnerships with executive and senior stakeholder teams within assigned accounts, understanding their strategic supply-chain objectives and aligning our solutions accordingly.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience leading Forbes Top 100 and global enterprise accounts, with a proven success in driving technology adoption and customer business transformation to ensure value realization.

Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field
• 7+ years of experience leading Forbes Top 100 and global enterprise accounts
• Demonstrated success in leading enterprise account governance models and customized success plans
• Proven success in driving technology adoption and customer business transformation to ensure value realization, driving account expansion and increasing lifetime value

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons