Senior Manager, Customer Operations (Retail and Alternative Channels)

Role Overview

As the Sr. Manager, Customer Operations, you will lead retail customer order execution and customer service processes from order receipt through delivery. You will develop the Customer Operations team, proactively manage service risks, and partner across Sales, Planning, Manufacturing, Inventory, Warehousing, Logistics and Finance to resolve issues, improve execution and support growth.

What You Will Do

Key Responsibilities: Customer Operations & Order Management, Customer & Cross-Functional Partnership, Performance, Improvement & Cost, People Leadership.

Why It Might Be a Fit

7+ years of experience in Customer Operations, Customer Service, Order Management, Supply Chain or related functions; CPG or food experience preferred. 3+ years of people leadership experience preferred, with demonstrated ability to coach and develop teams.

Requirements

• 7+ years of experience in Customer Operations, Customer Service, Order Management, Supply Chain or related functions; CPG or food experience preferred.
• 3+ years of people leadership experience preferred, with demonstrated ability to coach and develop teams.
• Strong understanding of order-to-delivery processes, inventory availability, transportation, warehousing and retailer requirements.
• Experience with ERP/order management systems, EDI and customer portals; SAP experience a plus.
• Strong communication, organization, problem solving and cross-functional leadership skills.
• Ability to manage multiple priorities and make sound decisions in a fast-paced, high-growth environment.

Benefits

• Paid time off
• 401k
• Bonus / incentive eligibility
• Equity grants
• Competitive health benefits
• Parental leave