Role Overview
We’re looking for a Customer Success Manager to join our US Customer Success team based in Chicago and help professional and collegiate sports organizations get the most out of our GPS, LPS, and IMU wearable technology.
What You Will Do
Support onboarding and training for new clients, serve as a day-to-day point of contact for an assigned group of accounts, and help monitor account health and usage data.
Why It Might Be a Fit
You will build strong relationships, provide hands-on guidance, and help customers get the most value from our solutions.
Requirements
- Bachelor’s degree in sports management, kinesiology, business, or a related field
- Relevant practical experience, including internships, collegiate athletics, coaching, or other customer-facing experience
- Experience in customer success, account management, or sports performance / technology
- Ability to travel as needed for on-site visits and customer meetings
- Comfortable working with data and spreadsheets; CRM experience (Salesforce or similar) is a plus but not required
- Genuine interest in sports, athlete performance, or sport technology
- Strong written and verbal communication skills, and comfort presenting to others
- Organized, detail-oriented, and able to juggle multiple client relationships at once
- A team-first mindset and willingness to learn, ask questions, and take feedback
Benefits
- #Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
- #WeCare – take your time off for the family (parental leave etc.)
- #WorkingHours – Early bird or night owl – you can choose your flexible work hours.
- #FlexibleLocation – we work with a hybrid and remote model.
- #OneTeam – We enjoy spending time together at regular team and company events.
- #OnTop – further benefits selected by you annually out of a range of benefits that we offer (mobility, sports, vacation budget, training budget and more)
To apply for this job please visit kinexon.com.
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