Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will own a $7M–$15M book of enterprise AI accounts, driving them from signed contract to realized, provable value. You will work with Forward Deployed Engineers and technical implementation staff to scope the technical build, translate customer requirements, and stay close enough to catch drift before it becomes a renewal risk.

What You Will Do

Your responsibilities will include owning portfolio health end-to-end, driving time-to-value, partnering with Forward Deployed Engineering, running the commercial cycle with Sales, delivering executive-facing moments, spotting and scoping expansion, and improving the playbook.

Why It Might Be a Fit

To be successful in this role, you will need to have 5-7 years of relevant experience, including B2B SaaS pedigree, AI deployment fluency, FDE-adjacent technical depth, consulting-grade problem structuring, executive presence, sharp analytical thinking, and outcome-oriented and scrappy behavior.

Requirements

• 5-7 years of relevant experience
• B2B SaaS pedigree
• AI deployment fluency
• FDE-adjacent technical depth
• Consulting-grade problem structuring
• Executive presence
• Sharp analytical thinking
• Outcome-oriented and scrappy behavior

Benefits

• Equity in addition to competitive cash compensation
• 100% Employer-Paid Medical, Dental & Vision options
• Paid Parental Leave
• $500 Annual Learning Fund
• $150 Monthly Wellness Fund
• 401k via Betterment
• Relocation support to the San Francisco Bay Area (where applicable)
• Office-related perks: pre-tax Parking & Transit account, daily curated lunch, always-stocked snacks/drinks, and secure bike storage.