Director, Global Field Enablement

Role Overview

The Director, Global Field Enablement owns enablement strategy and the operating model across the full GTM and post-sale lifecycle, from pipeline generation through renewal and expansion. This role partners closely with GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and RevOps to equip every customer-facing function to hit revenue and retention targets through consistent execution.

What You Will Do

Design and deliver enablement across the full customer lifecycle, including certification and manager-led coaching. Build and maintain playbooks, prospecting/qualification frameworks, battlecards, objection-handling guides, and talk tracks that extend the Klaviyo Sales Methodology.

Why It Might Be a Fit

This role requires a strategic leader with a vision for global field enablement, able to set and own enablement strategy across the full customer lifecycle and influence cross-functional VPs. The ideal candidate is a strong relationship-builder able to lead and influence in a highly matrixed organization.

Requirements

• 10+ years in enablement, L&D, PMM, or related roles spanning at least two customer-facing functions
• 5+ years managing and developing high-performing teams, ideally across multiple regions
• 5+ years in subscription/SaaS, preferably a hyperscale cloud-native platform, with a proven record scaling enablement for GTM orgs of meaningful scale
• Fluent with modern GTM/enablement technology (conversation intelligence, content/knowledge platforms, LMS)
• Experience piloting or scaling AI-enabled tools is a strong plus

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits
• Participation in the company’s annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments