Customer Success Manager

Role Overview

The Customer Success team is hiring. You’ll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations.

What You Will Do

Own Renewals and Expansions, Drive Adoption and Platform Completeness, Map Outcomes and Demonstrate ROI, Multi-Thread and Lead Change, Lead the Account Team.

Why It Might Be a Fit

You’ll know you’re nailing it when GRR and expansion targets are met or exceeded for your book every quarter, all eligible customers have their AI agents running, and every account has at least one documented ROI moment per quarter.

Requirements

• The experience. track record in a CSM or commercial role with direct revenue accountability.
• Ownership. ability to lead and coordinate a cross-functional account team without direct authority.
• Customer facing. Proven success building trust and credibility across a customer organization, from day-to-day champions to executive buyers.
• Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence.
• Strong discovery skills. can diagnose a customer’s business goals, connect them to Klue’s platform outcomes, and make the link explicit and repeatable.
• Change management instinct. knows how to build internal Champions, navigate complex stakeholder dynamics, and drive adoption against organizational friction.
• Multi-threading instinct. you build relationships across levels by default, not as a recovery strategy.
• Signal awareness and speed. proactively identifies risk and opportunity in customer behavior, usage data, and relationship health, and acts fast.
• Technical curiosity. comfortable learning integrations and AI capabilities, and explaining them clearly to non-technical audiences.
• AI-fluency. actively uses AI tools in day-to-day work and can model that behavior with customers.

Benefits

• Competitive base compensation plus variable
• Monthly Pension Contribution
• Extended health & dental benefits that kick in within your first month in seat
• Opportunity to participate in our Employee Stock Option Plan
• Time off. Take what you need. We want the team to prioritize wellness and avoid burnout.