Role Overview
As a Strategic Customer Success Manager, you’ll guide a named portfolio of large enterprise customers through their entire journey—from onboarding to successfully integrating KNIME into their daily workflows.
What You Will Do
Guide customers through onboarding, enabling users and admins while accelerating time-to-value and building strong adoption foundations. Translate usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME.
Why It Might Be a Fit
You care deeply about helping customers succeed and can translate product capabilities into real business outcomes. You bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.
Requirements
- 7-8+ years in customer success, account management or technical consulting with enterprise software customers, including ownership of renewals and expansion
- Proven experience building relationships with VP and C level sponsors in large, complex organizations
- Technical credibility with data analytics or ETL tools, ability to discuss workflows, deployment and governance with practitioners and IT
Benefits
- Purpose-driven work
- Impact at scale
- Autonomy and collaboration
- Learning
- Sports: Subsidized gym memberships and sport offerings in selected locations
- Flexibility: Hybrid and remote work options with flexible hours to support your work-life balance
To apply for this job please visit knime.jobs.personio.de.
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