Role Overview
The Customer Success Manager (Tech Touch) is responsible for building effective relationships with current customers and maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations.
What You Will Do
Forge relationships with new customers and understand their objectives, develop a strategy and plan for achieving customer objectives, leverage KnowBe4 assessment tools to enhance the customer journey, and manage the steps of the onboarding process with the customer.
Why It Might Be a Fit
The ideal candidate will have experience with Gmail and Google Docs, MS Office, web browsers, and CRM software, as well as familiarity with standard concepts, practices, and procedures within the IT Security Field. Strong verbal and written communications, time management, and customer service skills are also essential.
Requirements
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts, practices, and procedures within the IT Security Field
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
To apply for this job please visit job-boards.greenhouse.io.
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