Customer Success Manager

Role Overview

Join a National Top Workplace as a Customer Success Manager, responsible for the overall management, communication, performance, and development of the Account Leadership and Product Operations teams. The incumbent is accountable for ensuring contractual commitments are met, client communications are timely and accurate, business reviews provide strategic value, operational risks are proactively managed, and client expectations are consistently exceeded.

What You Will Do

Lead a team of Account Leaders and Product Operations professionals, ensuring the successful day-to-day management of client relationships, governance activities, forecasting processes, partner communications, and operational commitments. Develop future leaders, strengthen client partnerships, and drive innovative solutions that support long-term organizational growth.

Why It Might Be a Fit

The Customer Success Manager is expected to operate independently, make sound business decisions, and provide leadership that enables the Senior Director to focus on strategic priorities rather than routine client or operational issues.

Requirements

• 5+ years of experience in customer success, account management, or a related field
• Proven track record of success in managing client relationships, governance activities, forecasting processes, and operational commitments
• Strong leadership and communication skills, with the ability to operate independently and make sound business decisions
• Ability to develop future leaders, strengthen client partnerships, and drive innovative solutions that support long-term organizational growth

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Tagged as: Forecasting