Manager, Customer Success, Account Leaders & Product Operations

Role Overview

Join a National Top Workplace where the best minds in loyalty come together, driven by passion and innovation. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

What You Will Do

The incumbent is accountable for the overall management, communication, performance, and development of the Account Leadership and Product Operations teams. The Customer Success Manager must serve as the in-house steward of client relationships, business performance, operational health, forecasting accuracy, strategic planning, and partner engagement across assigned programs.

Why It Might Be a Fit

The incumbent will lead a team of Account Leaders and Product Operations professionals and is responsible for ensuring the successful day-to-day management of client relationships, governance activities, forecasting processes, partner communications, and operational commitments while continuously identifying opportunities to improve team capabilities, automation, scalability, and overall client experience.

Requirements

• 5+ years of experience in customer success, account leadership, or product operations
• Proven track record of success in leading teams and driving business growth
• Strong communication and interpersonal skills
• Ability to travel as needed to fulfill the responsibilities of the role

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Tagged as: Forecasting