Customer Success Manager

Role Overview

The Customer Success Manager is the primary coordination point for assigned customers once programs enter production and ongoing order fulfillment. The role creates a consistent, proactive customer experience by providing accurate order visibility, monitoring delivery performance, coordinating customer priorities, and driving timely follow-up across internal teams.

What You Will Do

Serve as the primary day-to-day coordination point for assigned customers following qualification and production launch. Build trusted relationships with customer procurement, operations, supply chain, and program teams. Understand customer business priorities, production schedules, service expectations, and critical delivery requirements.

Why It Might Be a Fit

The right candidate will serve as the customer’s operational advocate and internal execution coordinator after programs move into production. The CSM provides proactive order visibility, drives cross-functional follow-up, monitors delivery performance, and helps customers realize consistent value from the relationship.

Requirements

• A bachelor’s degree, associate degree, technical education, or equivalent practical experience in customer success operations.
• 3-5 years of experience in customer service, account management, customer success, order management, sales operations, supply chain/customer operations, or a related customer-facing role.
• Experience managing multiple customer priorities, deadlines, and escalations simultaneously.
• Experience working cross-functionally with Operations, Planning, Sales, Finance, and/or Quality.
• B2B manufacturing, technology, electronics, or another complex fulfillment environment experience.
• Ability to interpret operational and customer order data, manage competing priorities, and influence cross-functional teams to drive solutions and provide meaningful customer updates.

Benefits

• Medical
• Dental
• Vision
• Flexible spending and health savings accounts
• Life insurance
• ADD
• Disability
• Retirement
• Paid vacation/time off
• Educational assistance
• Infertility assistance
• Paid parental leave
• Adoption assistance