Revenue Operations Support Analyst

Role Overview

The Revenue Operations Support Analyst will be responsible for providing support to the Sales and Customer Success teams by efficiently shipping custom quotes and order forms, troubleshooting issues with quotes and DocuSign, and maintaining accurate approval status and renewal opportunities in Salesforce.

What You Will Do

The most important part of the job is custom quotes. Most agreements go out on a standard template a rep can send alone. The ones that don’t — a mid-term expansion co-termed to an existing subscription, a split payment schedule, a multi-year deal paid upfront, a contract that has to list every module with its own dates and price, an amendment to something already signed — come to you.

Why It Might Be a Fit

We’re looking for someone with revenue operations or deal desk experience, hands-on in Salesforce, and experience with DocuSign. The ideal candidate will be able to sequence the queue by what unblocks a deal and what protects a customer relationship, not by what arrived first.

Requirements

• 2+ years of experience in revenue operations or deal desk at a B2B SaaS company
• Hands-on experience in Salesforce, including fluency in the Opportunity → Quote → Product data model, comfort with reports, list views, and bulk updates, and experience making real configuration changes
• Experience with DocuSign, including templates, merge fields and tabs, routing, reminders and expiry
• Contract math as a reflex, including prorations, co-terms, day counts, split payment schedules, multi-year totals, and the habit of stating your convention before your number
• Precision with documents, including the ability to edit an order form in Word so the language, table, and totals are exactly right
• Precise written English, including the ability to write to reps, CSMs, and customers all day
• A queue temperament, including being organized, quick to acknowledge, quick to close the loop, and able to tell a rep at quarter-end that a document isn’t ready yet — with the reason and the fastest path forward

Benefits

• New hire equity grant
• Full suite of perks and benefits for US-based full-time employees