Senior Technical Customer Success Manager

Role Overview

You will be working at a dynamic and fast-paced start-up as a member of the Customer Experience (CX) team, enabling customers to leverage APIs and microservices to drive their business initiatives.

What You Will Do

Coaching customers throughout their lifecycle, defining what ‘good’ looks like in terms of adoption plans, and working with Sales and Product teams to ensure customers are getting the most out of the solution.

Why It Might Be a Fit

You will be a self-starter with strong organizational skills, have a good understanding of complex technology environments, and have great self-awareness and strong communication skills.

Requirements

• Have a builder’s mentality, seeking to find solutions to complex problems
• Manage a portfolio of commercial customers
• Have passion and determination about our technology and our customers
• Be a self-starter with strong organizational skills
• Have a good understanding of complex technology environments
• Have great self-awareness and strong communication skills
• Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies