Role Overview
As a Customer Success Manager at KORE, you will be the strategic partner and advocate for our assigned customer portfolio, owning the post-sale lifecycle from onboarding through renewal. You will proactively drive platform adoption, monitor customer health metrics, and systematically mitigate risk.
What You Will Do
Your responsibilities will include acting as the central point of contact for the entire customer lifecycle, increasing customer platform adoption, revenue retention, and satisfaction at scale, and developing and maintaining effective cross-functional relationships across KORE.
Why It Might Be a Fit
You will be responsible for guiding customers through structured onboarding processes, platform training, and Success Plan execution to accelerate platform adoption, compress Time-to-Revenue, and deliver rapid time-to-value.
Requirements
- 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably within a SaaS, PaaS, or technology/telecoms (IoT) environment.
- Exceptional ability to build and maintain strong relationships with a diverse set of stakeholders, from technical teams to C-level executives, establishing trust and credibility as a strategic advisor.
- Strong organizational skills with the ability to manage a portfolio of accounts, conduct strategic business reviews (QBRs), and execute time-sensitive projects (like onboarding) to accelerate customer time-to-value.
- Outstanding written, verbal, and presentation skills, with the ability to effectively orchestrate internal, cross-functional resources to drive customer outcomes.
- Experience using data and customer health scores to guide actions, prioritize efforts, and mitigate churn risk.
- Proficiency with CRM software (Salesforce) and customer success platforms is highly desirable.
To apply for this job please visit workforcenow.adp.com.
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