Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with strategic customers. They will help customers grow and achieve their goals by ensuring they receive the tools and support needed, while strengthening their relationship with KORE as a strategic differentiator.

What You Will Do

The Senior Customer Success Manager will be responsible for monitoring customer health scores, managing internal resource allocations, developing strong relationships with customers, driving customer retention, and acting as a partner to identify expansion and renewal opportunities.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in a Customer Success Manager role, a customer-centric mindset, and the ability to manage multiple priorities simultaneously in a fast-paced environment.

Requirements

• 7+ years in a Customer Success Manager role
• Bachelor’s degree in Business, Marketing, Communications or a related field
• Experience in managing a portfolio of high-value customers and driving retention and growth
• Ability to manage multiple priorities simultaneously in a fast-paced environment
• Strong presentation and negotiation skills
• Customer-centric mindset with a passion for delivering exceptional customer experiences
• Team player with the ability to work collaboratively across departments
• Demonstrated ability to drive change and foster a culture of continuous improvement
• Experience successfully working with senior (C-level) executives, internally and externally