Customer Experience Manager

Role Overview

We are looking for a Customer Experience Manager to join our team at Korian. As a Customer Experience Manager, you will be responsible for managing customer service, satisfaction measurement, and customer journeys.

What You Will Do

You will work closely with our marketing team to develop and implement strategies to improve customer experience, manage our external call center, develop and implement processes, and analyze customer feedback.

Why It Might Be a Fit

The ideal candidate will have a strong background in customer experience management, marketing, or a related field, and experience in managing customer service, satisfaction measurement, and customer journeys.

Requirements

• strong background in customer experience management, marketing, or a related field
• experience in managing customer service, satisfaction measurement, and customer journeys
• strong communication and presentation skills
• experience with data analysis and reporting tools

Benefits

• competitive salary
• comprehensive benefits package
• opportunities for professional growth and development