CEC Officer – Correspondence – Credit Cards-Customer Experience Center-Customer Service

Role Overview

Manage customer calls, emails, and correspondence efficiently and professionally, providing accurate and timely responses to customer queries.

What You Will Do

Handle customer complaints, maintain credit card product knowledge, and collaborate with other teams to ensure a seamless customer journey.

Why It Might Be a Fit

The ideal candidate is a team player with excellent communication skills, a positive attitude, and a willingness to learn and adapt to new situations.

Requirements

• Graduate
• Minimum 0 to 2 years of experience in customer service role on email support or calls
• Excellent communication skills – Verbal & Written
• Flexible to work 24/7
• Good listening skills and strong communication abilities
• Be Confident and willing to learn with a flair for knowledge
• Team Player, collaborative Self-motivated person
• Banking Background preferred