Sky Service RL-L & D Manager-Customer Experience Center-Contact Centre Inbound

The Learning & Development Manager role is responsible for shaping the performance and onboarding experience of new joiners, conducting training programs, and supporting the team in achieving benchmarks.

Requirements

• Prior experience as Team coach or mentor for the team or SME in contact centre
• Excellent team building skills
• Ability to motivate People
• Strong process knowledge of Credit Card and RL products
• Flexible to work including Weekends and Holidays
• Excellent verbal and written communication skills
• Excellent Excel and PPT skills