Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience

This role leads the design, implementation, and governance of customer experience measurement systems across the bank, including NPS, TNPS, RNPS, and other CX metrics, and plays a critical function in solutioning to identify root causes, co-create solutions, and drive measurable improvements in NPS and customer satisfaction.

Requirements

• Strong analytical skills
• Influence without authority
• Ability to bring teams together to solve customer pain points end-to-end