Customer Experience – 4th hire, build with AI

Role Overview

Join an early-stage startup as the 4th Customer Experience hire, helping shape the future of AI-powered support at Kovo. This role combines hands-on customer support with operational thinking and continuous improvement of systems that power customer experience at scale.

What You Will Do

Build and iterate on AI CX systems, review AI agent performance, identify patterns in customer conversations, and scale support intelligently as the company grows.

Why It Might Be a Fit

You’ll have direct impact on millions of people’s ability to access credit, high ownership with minimal bureaucracy, and a high-intensity remote work environment.

Requirements

• 4+ years in consumer fintech, lending, or credit
• Early stage startup experience required
• Hands-on experience with regulated customer interactions such as disputes, complaints, or compliance-reviewed communications
• SQL for pulling data and spotting trends is a strong plus

Benefits

• Direct impact on millions of people’s ability to access credit
• High ownership with minimal bureaucracy
• Speed, learning, and impact are core values

Tagged as: SQL