Associate II, Product Operations

Role Overview

The Krak Product Operations team sits at the heart of Kraken’s consumer banking and payments product, making sure the business can move quickly without getting blindsided by compliance, risk, vendor, or operational dependencies. This role reports to the Manager, Product Ops – Krak.

What You Will Do

The job is to make sure that the cross-functional dependencies that could slow or derail delivery are surfaced early, actively managed, and resolved. You’ll also help the team make better product decisions by curating the right operational data and bringing market and vendor intelligence into the room.

Why It Might Be a Fit

You’ll work across four areas: compliance and risk co-ordination, third party vendor management, responding to management information (MI) and feature performance, and strategic market intelligence.

Requirements

• 3-5 years experience in a product operations, strategy, or programme management role in a consumer fintech, payments, or banking business
• Strong working knowledge of the regulatory and compliance landscape for consumer financial products in one or more regions
• Experience working alongside or within fraud and risk functions; understanding of how fraud controls interact with product design
• Proven ability to manage multiple concurrent workstreams with different stakeholders and different cadences, without dropping the ball
• Track record of turning complex operational data into clear, actionable MI for product and leadership teams
• Structured thinker who’s comfortable in the detail but can step back and see the bigger picture
• Strong communicator – able to translate between the worlds of compliance, risk, engineering, and product

Benefits

• Dental insurance
• Vision insurance
• Paid holidays
• Flexible work arrangements
• Opportunities for professional growth and development