Role Overview
As a Senior CRM Analyst, you will provide functional and application support for CRM and Marketing Automation platforms, helping business users maximize their effectiveness across sales, customer engagement, and marketing activities.
What You Will Do
Provide day-to-day support for CRM platforms, troubleshoot issues, support integrations, deliver user training, maintain documentation, and collaborate with technical and business stakeholders.
Why It Might Be a Fit
You will be a customer-focused individual with a growth mindset, keen to drive your own personal and professional development, and have experience supporting CRM, Marketing Automation, or customer engagement platforms.
Requirements
- 3–5 years of experience supporting CRM, Marketing Automation, or customer engagement platforms
- Working knowledge of CRM and Marketing Automation platforms
- Experience supporting end users, delivering training, troubleshooting issues, and providing guidance on CRM and Marketing Automation business processes and functionality
- Strong analytical, troubleshooting, and problem-solving skills
- Experience supporting data integrations between CRM and Marketing Automation platforms and ensuring data accuracy and integrity
- Understanding of software testing, quality assurance, validation processes, and production support activities
- Excellent communication, stakeholder management, documentation, and collaboration skills
Benefits
- Flexible, supportive environment
- Prioritized well-being
- Opportunities for growth and development
- Access to cutting-edge learning opportunities
- Empathy, restless learning, and a devotion to shared success
To apply for this job please visit kyndryl.wd5.myworkdayjobs.com.
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