Role Overview
We’re working with a growing technology business supporting customers in highly secure environments. They’re looking for a Customer Success Manager to take ownership of key customer accounts while leading and developing a small Customer Success team.
What You Will Do
Acting as the main point of contact for strategic customers, leading service reviews, governance meetings, and customer engagement activities, managing escalations and driving service improvements.
Why It Might Be a Fit
Experience in Customer Success, Service Delivery, Account Management, or Managed Services, strong stakeholder management skills and confidence working with senior decision-makers.
Requirements
- Experience in Customer Success, Service Delivery, Account Management, or Managed Services
- Strong stakeholder management skills and confidence working with senior decision-makers
- Experience handling customer escalations and driving positive outcomes
- Good understanding of service management, SLAs, and customer governance
- Eligibility for UK Security Clearance
Benefits
- Salary £45,000 – £50,000
To apply for this job please visit linkedin.com.
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