Role Overview
The role is part of the Platform Solutions team at Goldman Sachs, responsible for powering clients with innovative and customer-centered financial products. The team is comprised of four main businesses, including Transaction Banking, Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator.
What You Will Do
The Specialist will determine action required based on established procedures to protect the Bank’s assets, investigate and initiate chargeback basis customers concern, and communicate with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of the customer service experience, be self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment.
Requirements
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast – paced environment
To apply for this job please visit hdpc.fa.us2.oraclecloud.com.
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