Customer Operations Manager, Associate

Role Overview

The Customer Operations Manager will oversee the management of core business functions, including Recruitment, Learning and Development, Knowledge Management, Workforce Management, and Quality Assurance. The role will ensure operational excellence, drive continuous improvement, and foster a collaborative environment to support the organisation’s strategic objectives.

What You Will Do

The Customer Operations Manager will report to the Head of Delivery, support the day-to-day delivery of action plans and business activities, and maintain high standards to achieve service level agreements. The role will also involve leading teams, promoting teamwork, and providing professional, friendly support to customers.

Why It Might Be a Fit

The ideal candidate will have experience in supporting operational teams, strong communication and interpersonal skills, and a commitment to customer service. The role offers opportunities for growth and development, and the ability to contribute to a diverse and inclusive working environment.

Requirements

• Experience in supporting operational teams
• Ability to create a positive team environment
• Experience in coaching or mentoring colleagues
• Self-motivated team player
• Good communication and interpersonal skills
• Basic analytical and problem-solving skills
• Strong commitment to customer service
• Ability to provide guidance and support to team members