Customer Experience Manager

Role Overview

Lead customer service and retention teams, fostering a culture of service excellence and continuous improvement. Monitor customer interactions, analyze feedback, and develop strategies to improve customer satisfaction and loyalty.

What You Will Do

Lead and mentor customer service teams, analyze customer feedback, develop and implement strategies to improve customer satisfaction, and collaborate with cross-functional teams to ensure a seamless customer journey.

Why It Might Be a Fit

Proven leadership skills, customer-centric mindset, and analytical mindset to assess customer feedback and trends for continual improvement.

Requirements

• Minimum 3 years experience in leading or managing a team
• 5 years of experience in customer service, customer retention, or account management roles
• Experience in the lawn care, landscaping, or service industry is strongly preferred
• Proven experience in managing customer relationships and improving retention rates
• Experience with CRM systems and customer service tools; proficiency in Microsoft Office Suite