Senior Associate, Regional Sales Operations (Commercial Excellence)

Role Overview

The Senior Associate, Regional Sales Operations (Commercial Excellence) will partner with commercial teams to identify bottlenecks, frame problems, and prioritize the AI/Workstation roadmap by business impact. They will own the full workflow across people, AI agents, and Workstation, collaborate with Product and AI Operations on BRDs, and ensure UI/UX aligns with how commercial teams actually work. They will also lead UAT planning and execution, define evaluation criteria, validate output quality, and make final sign-off decisions with Product.

What You Will Do

Key responsibilities include strategic discovery and prioritization, end-to-end workflow design, quality assurance and testing, market adoption and enablement, impact measurement, and continuous improvement.

Why It Might Be a Fit

The ideal candidate will have 4-5+ years of experience in e-commerce or retail, or product/operations roles serving commercial teams, and a proven track record of translating business problems into clear requirements and driving them through UAT to successful launch. They will be comfortable working with data to track adoption, measure impact, and inform decisions, and have strong ownership orientation, experience coordinating across multiple stakeholders and markets, and clear written and spoken English.

Requirements

• Bachelor’s degree in Business Administration, Economics, Marketing, Finance, or a related commercial/analytical field
• Commercial Expertise — 4-5+ years in e-commerce or retail (category management, key accounts, campaigns, sales operations), or product/operations roles serving commercial teams
• Product Delivery — Proven track record translating business problems into clear requirements (BRD/PRD) and driving them through UAT to successful launch
• Data Fluency — Comfortable working with data to track adoption, measure impact, and inform decisions
• Stakeholder Management — Experience coordinating across multiple stakeholders and markets, aligning diverse priorities into actionable plans
• Communication — Clear written and spoken English, with experience running training sessions and presenting to senior leaders