Director of Account Management

Role Overview

The Director of Account Management will lead the Account Management function, drive long-term client satisfaction, retention, and growth, and oversee key customer relationships.

What You Will Do

The ideal candidate will set account management strategy, develop the team, and drive renewals and expansion across the client portfolio.

Why It Might Be a Fit

The Director of Account Management will be responsible for building executive-level relationships with key stakeholders and decision-makers at strategic client organizations.

Requirements

• 7+ years of experience in account management, customer success, or client services
• Leadership experience in a SaaS or subscription-based business model
• Proven track record of improving retention, growing revenue, and scaling customer account programs
• Strong executive communication, negotiation, relationship-building, and decision-making skills
• Proficiency with CRM, forecasting, and account management tools such as Salesforce, Gainsight, or HubSpot

Benefits

• Paid Time Off
• 10 Paid Holidays
• Phantom Stock
• 401k Plan with up to 4% company match
• Medical Benefits (Health, Vision and Dental)
• Life Insurance (company paid)
• Long-Term Disability and Short-Term Disability (company paid)
• Employee discounts and perks program