Role Overview
The Customer Success Manager is a key link between LEAD and partner schools, ensuring successful implementation and growth of our academic solutions. This role combines relationship management, Operational excellence, and a strong focus on outcomes such as retention, satisfaction, and revenue growth.
What You Will Do
Build strong relationships with school leaders and teachers to ensure adoption and impact. Drive high customer satisfaction (NPS) and ensure timely issue resolution. Lead school retention and renewals while identifying upsell and cross-sell opportunities.
Why It Might Be a Fit
We are looking for highly competent professionals who understand what it takes to ensure quality education and are excited by the idea of closely partnering with our schools on ground.
Requirements
- 5+ years in customer-facing roles in Ed tech (field sales, account management, or key accounts)
- Experience in collections, upselling, and school relationship management
- Fluent in local language and open to travel to our partnered schools
- Graduate; MBA/BTech or math background preferred
To apply for this job please visit myleadschool.darwinbox.in.
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