Digital Customer Success Manager

We are building a next-generation Customer Success organization using AI to monitor, pattern detect, and perform routine outreach, freeing our people to focus on outcomes and relationships. As a Digital CSM, you will own a portfolio of 250–300 smaller commercial accounts and operate a scaled, AI-augmented coverage model.

Requirements

• 1-3 years of Consulting, Customer Success, Account Management, or related experience in B2B SaaS
• Analytical mindset and ability to interpret health score trends, usage data, and risk signals to prioritize action
• Comfort operating with AI tools, automation platforms, and data-driven workflows
• Strong written communication skills
• Experience with running a book of business in a data-driven manner through a CS platform

Benefits

• Employee insurance premiums up to 90% covered
• Stock options in LeanData for all full-time employees
• Flexible PTO
• 401K plan