Customer Success Manager

Role Overview

Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one.

What You Will Do

Build strong relationships with customers to drive satisfaction, loyalty, and long-term retention. Act as a trusted advisor and subject matter expert for LEAP software. Support customers nationwide to maximise value from their LEAP case management software.

Why It Might Be a Fit

This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business-as-usual. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training.

Requirements

• 3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
• Experience managing customer renewals and maintaining service quality
• Willingness to travel nationwide approximately 2 to 3 days per week
• Excellent organisational and time management skills
• Strong written and verbal communication skills
• Self-motivated, disciplined, and able to work independently
• Passion for technology and helping customers succeed with software
• Ability to clearly explain solutions and workarounds in a simple, concise way
• Full UK driving licence and access to a car (car allowance provided)
• Professional, articulate, and well presented
• Strong working knowledge of Microsoft Word, Excel, and Outlook

Benefits

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover
• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home – a program unique to LEAP to support you in buying your primary residence
• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice