Customer Success Manager / Account Manager (Mid-Market)

Role Overview

As a Customer Success Manager, you will be responsible for helping customers achieve the best possible impact by using the Leapsome platform and for building and maintaining meaningful relationships with our customers. You will focus on our mid-market customers.

What You Will Do

Your job will involve proactively managing customer relationships to minimize churn, identifying expansion opportunities, and executing cross-selling strategies that align with customer needs while achieving commercial targets. You will also own customer renewals and drive net revenue retention across your book of business.

Why It Might Be a Fit

You will be part of a fast-growing HR platform trusted by more than 2,000 companies worldwide, and you will help shape how companies run HR and grow their people in one connected system.

Requirements

• University degree or equivalent work experience
• 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
• Fluent in English and German, both in written and spoken form
• Proven track record of managing customer renewals and driving net revenue retention
• Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)

Benefits

• Learning and development: Grow your skills with a €2,000 yearly development budget and full access to the Good Habitz platform.
• Work-from-home stipend: A one-time €1,000 stipend to set up your home workspace.
• Competitive pay and equity: Competitive salary plus a pre-IPO equity package, so you share in the company’s growth.
• Corporate benefits: Exclusive discounts and deals from our partner network.
• Vacation: 30 vacation days a year plus public holidays, with the option to upgrade to 40 days at adjusted pay. After 5 years at Leapsome, take a month-long paid sabbatical.
• Wellness benefits: Stay active with a fully sponsored Urban Sports Club M membership, and support your mental health with an Oliva subscription that includes 1:1 therapy sessions, plus company workshops on mindfulness and digital wellness.
• Hybrid and flexible work: Spend 2 days a week with the team in our Berlin office, Tuesdays and Thursdays.
• Impact: Join a fast-growing HR platform trusted by more than 2,000 companies worldwide: you’ll help shape how companies run HR and grow their people in one connected system.
• Culture: A diverse, international team that values open feedback and celebrates wins, big and small.
• Sponsored lunch: Lunch is on us every Tuesday and Thursday.
• Work from anywhere: Work from a different location for up to 2 months a year.
• Monthly team activities: Join Feierabend, a monthly budget to get-together in Berlin — hosted by employees, for employees.