CRM Analyst

Role Overview

The CRM Analyst is responsible for implementing, configuring, administering, and supporting Salesforce Sales Cloud solutions for Paciolan clients across the sports, entertainment, and performing arts industries.

What You Will Do

Implement, configure, and customize Salesforce Sales Cloud to support client objectives, lead Salesforce onboarding efforts, serve as the Salesforce administrator, provide ongoing consulting and strategic guidance, and troubleshoot system issues.

Why It Might Be a Fit

The ideal candidate combines strong technical expertise with excellent client-facing consulting skills, thrives in a fast-paced, collaborative environment, and enjoys solving complex business challenges through innovative CRM solutions.

Requirements

• 2+ years of progressive experience within the ticketing, live entertainment, sports, or events industry
• Salesforce Administrator Certification required or obtained within six months of hire
• Experience configuring and supporting Salesforce Lightning Experience
• Knowledge of Salesforce automation tools, including Flows and validation rules
• Strong analytical, problem-solving, organizational, and troubleshooting skills
• Strong verbal and written communication skills with the ability to train and support non-technical users
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Experience using AI-powered productivity or CRM tools to improve workflows and client outcomes

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually)
• Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability

Tagged as: CRM Administration, Excel, Salesforce