Customer Success Manager, Mid-Market

Role Overview

The Customer Success Manager is responsible for managing a portfolio of high-value customers, ensuring they achieve meaningful outcomes and realize long-term value through LearnUpon. This role combines consultative engagement, structured success planning, and commercial awareness.

What You Will Do

Own a portfolio of customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon. Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics.

Why It Might Be a Fit

The ideal candidate will have 2–4 years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS, with a proven track record of driving retention and expansion through strong customer outcomes.

Requirements

• 2–4 years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS
• Proven success managing and growing relationships with Enterprise or high-value customers
• A consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results
• Commercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered
• Strong communication and presentation skills, with the ability to engage and influence a range of stakeholders
• Ability to manage competing priorities across a portfolio of customers
• Sound judgment and problem-solving ability in complex or ambiguous situations

Benefits

• Comprehensive rewards
• Generous time off
• Meaningful investment in your growth and development