Customer Experience Agent

Role Overview

The Customer Experience Agent will process orders in Oracle system for domestic customers received via email and phone. Provide customer service in assisting customers with order status, inventory availability, pricing, quality issues. This position is in an office environment with other personnel that handle both domestic and international orders/shipments.

What You Will Do

Have contact with domestic customers concerning orders, quotations, availability, return material authorization, expedite orders, questions concerning part number and/or quality problems, discrepancies on orders. Enter orders received via fax, mail, email, and/or received via customer website.

Why It Might Be a Fit

Ability to work independently with little supervision, good reading comprehension, communications skills, including written & verbal.

Requirements

• Computer skills (email, internet, order management system, Excel, Word, and Oracle)
• Administrative duties, such as typing and scanning skills
• Good reading comprehension
• Communications skills, including written & verbal
• Ability to work independently with little supervision