Role Overview
Partner with a client to support the customer experience team by delivering actionable insights that improve customer service performance, on-time delivery, and operational efficiency. This is a unique, business-facing analytics role where you will combine technical expertise with strong business acumen and communication skills to influence decision-making.
What You Will Do
Analyze customer service metrics, build and maintain Power BI dashboards and reports, and deliver ad hoc and recurring insights to leadership and cross-functional teams.
Why It Might Be a Fit
You will be a fit for this role if you have strong analytical, data validation, and problem-solving skills, and can communicate insights clearly and challenge assumptions.
Requirements
- Bachelor’s degree in Analytics, Business, Finance, Supply Chain, or related field
- 5+ years in data analytics or similar role
- Advanced Power BI and Excel skills
- Experience with ERP systems (SAP preferred) and CRM platforms
- Strong analytical, data validation, and problem-solving skills
- Outstanding communication to clearly communicate insights and challenge assumptions
- Background working with data in customer service, sales, or order management
Benefits
- Annual discretionary bonus
- Benefits
- 3 weeks PTO
To apply for this job please visit linkedin.com.
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