Communications Manager

Role Overview

The Communications Manager will play a key role in developing and delivering high-quality member communications across the Workplace business. The role combines customer insight, data, behavioural science, and strong stakeholder management to create communications that drive positive member outcomes while supporting commercial and regulatory objectives.

What You Will Do

Designing and delivering transactional member communications across the customer lifecycle, creating customer-centric communications, literature, and supporting materials aligned to brand and tone of voice guidelines, and managing communication projects effectively within agreed budgets and timescales.

Why It Might Be a Fit

The ideal candidate will have experience developing and delivering customer-facing communications, campaigns, or engagement activities, strong written communication skills, and the ability to analyse data and insights to inform decisions and improve communication performance.

Requirements

• Experience developing and delivering customer-facing communications, campaigns, or engagement activities
• Strong written communication skills with excellent attention to detail and the ability to produce publication-ready content
• Ability to analyse data and insights to inform decisions and improve communication performance
• Experience managing multiple projects and priorities within tight deadlines
• Strong stakeholder management and influencing skills, with the ability to build effective working relationships

Benefits

• Annual, performance-related bonus plan
• Valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan
• At least 25 days holiday, plus public holidays
• Competitive family leave
• Electric car scheme
• Discounts on products and at high street stores and online