Graduate Customer Operations Agent (UK)

Role Overview

This is an entry-level role for someone who wants to start a career in operations at a financial services firm. You’ll join our UK Customer Operations team and train to become a fully competent front-line agent, supporting customers across our personal loans, credit cards, and car finance.

What You Will Do

Resolving general customer service and financial support queries across any one of our products in either loans, cards, or car finance over multiple channels, following established processes. Owning each enquiry from first contact to resolution, or escalating it to the right place when it needs to go further.

Why It Might Be a Fit

We’re looking for someone with clear, empathetic communication, the ability to learn quickly, and good organisation. You’ll have the opportunity to take ownership of every enquiry from first contact to final resolution and provide actionable feedback and insights to help improve our automated tools and AI-driven customer journeys.

Requirements

• Clear, empathetic communication, both spoken and written
• The ability to learn quickly, pick up new products and procedures, and act on coaching
• Good organisation: you can manage several tasks at once and follow a structured process accurately
• Sound judgement, and the willingness to speak up when a customer isn’t getting a good outcome
• Comfort with digital tools and picking up new technology, including AI-driven platforms

Benefits

• 25 days of holiday, plus extra days to reward your loyalty!
• Company Equity
• Comprehensive private medical and dental insurance
• Up to a £4,000 annual performance bonus based on hitting key team metrics and KPIs
• Access to hundreds of exclusive employee discounts
• Recognition programme tied to our core competencies
• Dedicated team budgets for ad hoc, monthly, quarterly, and annual awards!
• Legendary socials and summer events