Service Delivery Operations Data Analyst

Role Overview

Join Lenovo’s Solutions & Services Group (SSG) as a Service Delivery Operations Data Analyst, transforming operational and business data into meaningful insights to drive service delivery performance, operational excellence, and strategic decision-making across a global organization.

What You Will Do

Design and enhance reporting solutions, build dashboards and analytics tools, optimize data processes, and support automation and AI-driven initiatives to improve business performance measurement, data-driven decision-making, and customer and business outcomes.

Why It Might Be a Fit

This is an exciting opportunity for a technically skilled and business-oriented professional who enjoys solving complex challenges through data, analytics, reporting, and automation, with the chance to build scalable solutions from the ground up and contribute to the adoption of advanced analytics and AI capabilities.

Requirements

• Proven experience in Business Intelligence, Reporting, Data Analytics, Business Analysis, or a similar field
• Advanced Power BI expertise
• Strong Excel skills
• Good knowledge of SQL, data analysis principles, and working with datasets from multiple sources
• Experience with cloud-based analytics, reporting, automation platforms, and modern technologies such as Microsoft Power Platform, Copilot, AI, or related digital solutions
• Ability to gather and translate business requirements into scalable reporting, analytics, automation, and self-service solutions

Benefits

• Life & life events insurance
• Fully covered by company Employer contribution to the Third Pillar Pension System
• A broad selection of soft / hard skills trainings and individual mentoring
• 100% sick leave compensation up to 2 months per year
• Additional vacation days
• Up to 3 paid Personal Days annually
• Hybrid working model (homeoffice/office)
• Performance based rewards
• Opportunities for career development & growth

Tagged as: Data Analysis