Customer Success Manager

Role Overview

As a Customer Success Manager, you will be responsible for managing a portfolio of customers across the full lifecycle, leading customer conversations, delivering product training, and acting as a trusted advisor.

What You Will Do

You will apply strong analytical thinking and in-depth product expertise to help customers address complex business questions, monitor customer engagement, and identify opportunities to increase adoption and value realization.

Why It Might Be a Fit

You will collaborate closely with Sales, Product, and other internal teams, build strong customer partnerships, and contribute to ongoing product improvement.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
• Experience in a customer-facing role such as Customer Success, Consulting, Solution Support, Technology Analysis, or a similar position.
• Strong analytical and problem-solving skills, with the ability to structure complex topics and explain them clearly and logically.
• Excellent communication and presentation skills, with confidence in engaging directly with international customers.
• Proven ability to manage expectations, build trust, and guide customers toward practical, value-driven outcomes.
• A proactive, structured, and well-organized working style, with the ability to learn new topics independently.
• A strong interest in technology trends, innovation, and data-driven decision-making.
• Proficiency in English and German, any other additional language is a plus.

Benefits

• Generous holiday allowance with the option to buy additional days
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Travel Season ticket loan
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources