Role Overview
The Strategic Customer Success Manager will manage a small portfolio of high-value clients, guiding them in adopting and scaling the company’s AI solution, Nexis+ AI. The role requires a proactive, consultative approach to ensure client success, growth, and partnership.
What You Will Do
The responsibilities include owning and deepening relationships with clients, understanding their business goals, leading onboarding and adoption efforts, and driving value at every stage of the customer journey.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, with a strong business acumen and consultative approach to client interactions.
Requirements
- 5+ years in Customer Success, Account Management, or a similar client-facing role
- Experience managing enterprise or strategic accounts
- Exceptional communication, presentation, and relationship-building skills
- Strong business acumen and a consultative approach to client interactions
- Proven ability to work cross-functionally and influence without authority
- Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms
Benefits
- Comprehensive health benefits
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short-and-Long Term Disability
- Life and Accidental Death Insurance
- Critical Illness
- Hospital Indemnity
- Family Benefits
- Health Savings
- Health Care
- Dependent Care
- Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
To apply for this job please visit relx.wd3.myworkdayjobs.com.
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