Customer Operations and Communications Product Manager

Role Overview

The Customer Operations and Communications Product Manager will own and evolve the platforms, processes, and tooling that support customer operations and communications across the bank, spanning Salesforce, customer support tooling, telephony, and communications delivery.

What You Will Do

The role requires strong product management fundamentals, comfort operating in a detailed and regulated environment, and the ability to work confidently across both process and platform.

Why It Might Be a Fit

The ideal candidate will have strong product management experience, ideally in platform or operations-focused roles, and experience working with CRM systems, ideally Salesforce, and operational tooling.

Requirements

• Strong product management experience, ideally in platform or operations-focused roles
• Experience working with CRM systems, ideally Salesforce, and operational tooling
• Experience in regulated environments, ideally UK financial services
• Strong understanding of operational processes and control environments
• Comfortable working with technical systems, configurations, and integrations
• Strong communication and stakeholder management skills
• High ownership mindset, with flexibility to support wider Product priorities where it adds value

Benefits

• Competitive salary
• Lots of opportunities to learn, grow, and progress professionally
• Open and inclusive culture
• Hybrid working
• Fantastic offices and great working environment
• Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
• Health cash Plan (Medicash health plan Level 3)
• 6% employer pension contribution
• Life assurance – 4 x salary
• Income protection insurance – 75%
• 28 days holiday plus 3 additional days
• Further days for various key life events
• Swap public/bank holidays each year for alternative days
• Enhanced family friendly and family forming policies
• Access to a wide range of retail discounts
• Team Socials