Customer Operations Specialist

Role Overview

The Customer Operations Specialist provides administrative and customer support for sales fulfillment and service operations. This position serves as a primary point of contact for customers regarding orders, repairs, quotations, and shipments.

What You Will Do

Responsibilities include coordinating order and repair processing, maintaining accurate customer and asset records, preparing required shipping and service documentation, and supporting cross-functional business operations.

Why It Might Be a Fit

The role requires strong organizational skills, attention to detail, customer focus, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• High School diploma or GED required, associate degree preferred
• Minimum two (2) years of experience in customer service, sales support, service administration, order processing, or related administrative roles
• Experience using CRM and ERP systems preferred
• Experience with domestic and international shipping documentation preferred
• Salesforce experience preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to organize, prioritize, and manage multiple tasks simultaneously
• High degree of accuracy and attention to detail
• Ability to work independently and as part of a team
• Strong problem-solving and critical-thinking skills
• Proficiency with Microsoft Office applications and business software systems
• Ability to maintain confidential information