Customer Success Manager (H/F) – Retail Tech

Role Overview

The Customer Success Manager will be responsible for managing customer satisfaction and adoption of solutions for large account customers. They will work closely with the Senior Client Partner and the Chief Customer Officer to ensure the successful implementation of SaaS and AI technologies.

What You Will Do

The Customer Success Manager will be responsible for managing the processing of requests from end-to-end, from business need qualification to budget commitment, while maximizing the perceived value of our SaaS and AI technologies. They will also be responsible for ensuring optimal adoption of our SaaS solutions and actively promoting our new technological offers.

Why It Might Be a Fit

The ideal candidate will have a higher education degree in a business or engineering school, with at least 4 years of experience in a similar position, ideally acquired in the SaaS universe, large distribution, or a consulting firm. They will have strong relational ease, leadership skills, and the ability to manage complex accounts and animate governance instances.

Requirements

• Higher education degree (Bac +3/5) in a business or engineering school
• At least 4 years of experience in a similar position, ideally acquired in the SaaS universe, large distribution, or a consulting firm
• Project management and collaborative tools: Mastery of the request cycle (qualification, pricing) and expert use of JIRA for operational tracking
• Strategic customer relationship management: Ability to manage complex accounts, animate governance instances, and ensure solution adoption
• Budget tracking and service valuation: Expertise in applying tariff conditions, obtaining budgets, and administrative tracking of billing
• Leadership & Posture: With a strong relational ease, you know how to impose yourself as a trusted partner and be a proposal force
• Organization: Rigor in following up on files and ability to manage priorities
• Synthesis: Ability to transform complex technical or data problems into concrete business solutions with a strong synthesis spirit
• English: B1 minimum