Role Overview
Join the AB ‘LTG Cargo’ team as a Customer Experience Manager, responsible for implementing and maintaining customer experience management strategies, participating in projects, and representing the customer experience function in strategic and transformational projects.
What You Will Do
Ensure customer experience management strategies, participate in projects, understand customer needs, identify initiatives for automation and optimization, and analyze internal quality results to initiate employee training and process changes.
Why It Might Be a Fit
We hope for high education, at least 2 years of work experience, familiarity with customer experience trends, quality management skills, adaptability, initiative, attention to detail, leadership experience, and fluency in Lithuanian and English languages.
Requirements
- High education
- No less than 2 years of work experience in initiating projects, improving products, or managing quality
- Familiarity with customer experience trends
- Quality management skills
- High adaptability
- Experience in work matrix management
- Initiative
- Attention to detail
- Orientation to results
- Thinking about changes and innovations
- Leadership experience
- Experience in organizational/procedural transformation projects
- Fluent Lithuanian language
- Good English language skills
Benefits
- Flexible working hours
- Hybrid work mode
- Free train tickets
- Internal career growth and professional development
- Additional health insurance
- Protection against accidents
- Free additional days
- Partner benefits in the MELP program
To apply for this job please visit karjera.litrail.lt.
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