Customer Success Manager – CRM Suite

Role Overview

Veeva’s CRM Customer Success Managers are strategic consultants who collaborate with internal teams to help clients maximize their Veeva investments. They engage with customers, maintain a clear understanding of their initiatives and goals, and align with key stakeholders to establish a stronger CRM management program.

What You Will Do

The role involves proactively engaging with customers, maintaining a clear understanding of their initiatives and goals, and aligning with key stakeholders to establish a stronger CRM management program. The CSM will also educate customers about Veeva’s CRM products, services, and operating model, evaluate how customers manage their Veeva CRM investment, and identify efficiency and effectiveness gains.

Why It Might Be a Fit

The ideal candidate will have 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience, a proven track record as a strategic, trusted advisor to customers, and the ability to interpret, articulate, and present complex customer concepts to varying audiences.

Requirements

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
• Proven track record as a strategic, trusted advisor to customers having the ability to influence change
• Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
• Self-starter who is able to own the ongoing success of customer assignments
• Ability to travel up to 15%
• Based in Europe (with ability to work across time-zones)

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program