Customer Success Manager – Quality

Role Overview

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.

What You Will Do

Support 4-6 large, global customers post-implementation with Veeva Quality applications, lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.

Why It Might Be a Fit

We value your time and believe in a transparent hiring process. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions.

Requirements

• 7+ years’ experience in Quality within life sciences industry
• Experience working with or in large global pharmaceutical or CRO companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program