Role Overview
Join Lifely as a full-time Customer Experience Specialist, providing exceptional customer service and support to Australian online customers.
What You Will Do
Respond to customer inquiries, troubleshoot product issues, process returns, and assist with product research.
Why It Might Be a Fit
3+ years of experience in customer service or call centre roles, strong communication skills, and experience with customer service software.
Requirements
- 3+ years of experience in a customer service or call centre role
- Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
- Experience handling customer support through phone, email, or live chat
- Business-fluent English
- Experience with customer service or helpdesk software
- Experience with Shopify or other eCommerce platforms
Benefits
- Competitive salary
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and advancement
To apply for this job please visit jobs.workable.com.
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